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The poor performances of
and all three domestic automakers got the headlines in
magazine’s
, but there were other results that caught our interest.
Tiny
notched the biggest gain among the 29 brands included in this year’s list, leap-frogging nine spots to No. 3.
, which was in the top 10 last year, fell 11 spots to No. 19, the biggest decline of any brand. And then there’s
, a brand often vaunted for its quality and reliability, dropping six spots to dead last. What gives?
For starters, all three brands benefitted or suffered in large part due to their relatively small portfolio of vehicles. So when raves or complaints rolled in for even one particular model, as was often the case, it weighed heavily on the entire brand. That’s especially true when it involves a relatively high-volume, hot-selling model such as the
(more on that in a moment).
fared as well as it did despite the
losing
Consumer Reports
‘ influential “recommended” status due to problems with its climate system, including leaks from the condenser and refrigerant unit that triggered a service bulletin from the automaker in late 2016. Deputy auto editor Jon Linkov said that scratch didn’t hurt the overall brand, since the
and
both jumped up to replace it on CR’s list of newly recommended vehicles, thanks to several back fixes Mazda made to both models.
For
, the
SUV earned a “Much-Worse-Than-Average” rating after owners reported problems with the new nine-speed automatic transmission that it shares with the
as well as some issues with the climate system. There were issues with rough shifting, plus complaints about the torque converter that necessitated fixes to the computer or outright replacement. “Again, similar stuff that we saw with the
: both first-year vehicles, similar powertrains,” LInkov said.
He said all-new vehicles or redesigns typically fare poorly in CR’s reliability survey due to issues that are hard to suss out before vehicles go into everyday use by consumers. The top-selling
and
fared well, Linkov said, but were outdone by the
problematic transmission components. The Enclave was Buick’s second best-selling model through September at 35,227 units.
Then there is
, about which there is one word to sum up its woes: infotainment. Specifically, the new infotainment system shared by the
and
crossovers and
sedan. But with so much tied to the technology — it controls everything from heating and cooling, to navigation and entertainment — that when it goes wrong, it can render the vehicle nearly unusable. Think of a car you can’t heat during the dead of winter, for instance. Owners of the
also reported some issues with engine computer problems, exhaust leaks and harsh shifting from the transmission, Linkov said. “They have so many new systems that there’s a lot going on that they need to work out,” he said.
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